DOTS is a new branch of the MBA Group – a leading Communication Services Provider in the UK that provides integrated and multichannel solutions for outbound and inbound customer communication.
Using Ultracomms’ technology, DOTS seeks to help its clients optimise inbound communications by driving as much contact as possible through digital channels such as email, web messaging and SMS, freeing up their advisors to handle more complex enquiries over the traditional voice channel.
DOTS is partnering with Ultracomms to showcase how innovative technology is transforming the customer experience at this year’s Customer Engagement Transformation Conference.
DOTS, our new digital contact centre, along with Ultracomms, a leader in omni-channel contact centre software and secure payment solutions - are sponsoring the Customer Engagement Transformation Conference, which takes place on 12th July at Victoria Park Plaza in London.
The event will bring together world-class brands and innovators from across the communications and tech industries for in-depth discussions around transforming customer engagement to satisfy the ever-increasing demands of consumers in the digital age.
DOTS' Director of Digital Services & Business Development and our Head of Digital Contact Centre Solutions, Ross Lane, will be delivering a presentation on how they help clients move their customer contact seamlessly across digital channels to maximise business efficiency.
Ross Lane said: “We’re excited to talk about how we are helping clients to become more customer centric with digital and quantifiable voice solutions. We do this by facilitating customer interaction through the right digital channels for the right business purposes. This not only provides our clients with greater business efficiencies, but it also empowers end customers to self-serve through the channel of their choice.”
Derwyn Jones, Chief Executive of Ultracomms
Derwyn Jones, Chief Executive of Ultracomms, said: “We are delighted to be partnering with DOTS at the Customer Engagement Transformation Conference and look forward to showcasing how our omni-channel platform is revolutionising the way businesses engage with their customers.
“We live in a fast-paced digital era where enhanced connectivity across multiple platforms has shifted customer demands, and businesses now face the challenge of keeping apace. While voice remains an integral part of any organisation’s communication strategy, businesses are finding that interaction through digital channels such as web messaging, SMS and social media are increasingly important and are now expected by customers.
“More and more businesses are embracing our flexible cloud-based omni-channel solution as it seamlessly integrates with existing infrastructure and we look forward to talking more about the technology at the conference.”
The conference will welcome a range of brands from across the business world, including Oliver Bonas, Metro Bank, South East Water, KoruKids, Shell, Cambridge City Council, Rayburn Tours, LV=, American Express, AutoTrader, Samsung, LEGO, John Lewis, and News UK. For further details visit: www.engagecustomer.com/forums/customer-engagement-transformation-conference
Digital transformation doesn’t need to be complicated! Here at DOTS, we help clients to adopt digital technologies to reduce the inbound demand that great brands create. We provide a wide range of digital and voice solutions to fit your business and customer interaction needs. Let's digitise the conversation. www.dots.me.uk
Ultracomms is a leading provider of PCI DSS level 1 certified secure payment handling and omni-channel customer contact management solutions to contact centres. Our advanced customer interaction and secure payment solutions are designed to help clients maximise contact centre performance, improve customer experience, simplify compliance process and reduce organisational risk. For more information, visit: www.ultracomms.com